Mobile Banking is of strategic importance for Banks

From bricks and mortar to laptops and PCs — and now to smartphones and tablets — consumers increasingly want to manage all aspects of their lives on the go. This transition from physical to digital channels has been embraced by retailers, the travel and hospitality industries, and other verticals. For the banking industry — especially in the US — the transition has been more challenging.

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Mobile Banking and the Bloack Swan

Mobile Banking is growing faster than many banks have expected. Why is there still so much confusion and why does it matter? The risk for banks is that they are being left in the dust digitally, and even more of a concern, most don’t even know it yet, and I have evidence.

Black Swans are improbable, but obvious after you meet one. Mobile Banking seems to be such a case.

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