Innovation is a tricky thing. Some believe that innovation includes such activities as deploying web-based email or upgrading their Bank’s core systems. But to anyone who has been involved with (real) strategic planning and innovation, these are laughable statements (or perhaps statements that make one cry?). To wit, it was refreshing to read an interview conducted by Will Trout with Phil Swisher, Head of Innovation at Brown Brothers Harriman (BBH).
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