Customer Centricity In Banking: Your To-Do List

Many of us have a memory from our childhood of the friendly local bank where the tellers were our neighbors. Those days are quickly becoming the distant past as the retail banking industry comes under competitive pressure from nontraditional options such as Internet-only banking, prepaid cards, and services like PayPal.

Read more at SAP Banking View

Customer Centricity In Banking: Your To-Do List

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