Leveraging regulatory data to improve customer experience

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and comply with a changing regulatory environment. Customer experience is more important than ever to compete effectively and win business.

In a recent article published by DataInformed, Beyond the Arc CEO Steven Ramirez highlighted how companies can gain a big advantage by tapping into valuable sources of publically available customer feedback data, such as social media and the Consumer Financial Protection Bureau (CFPB) customer complaint database.

Read more at Beyond the Arc

Leveraging regulatory data to improve customer experience

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