How Banks Can Stay On Top of Customer Expectations

The traditional bank model is disappearing. Banks are being assailed from all sides by non-bank entities offering financial services. From payment apps to crowd-sourced loans, these non-banks are finding new ways to connect with banks’ existing and potential customers.

Bankers have been talking about disintermediation for some time, but the industry is at a critical point. Technology, social and business digital communities are taking customers and potential customers out of banks’ networks. They are also upending customer expectation about personalization and convenience.

Read more at SAP Banking View

 

How Banks Can Stay On Top of Customer Expectations

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