As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?”
The question surprised me as I love banks. I make my living from banks. My only thought throughout each day is what’s next in banking.
I said this to the guy, and he said he was surprised how I spent most of my time on the blog, and in public speaking, openly criticising the banks for being slow, uncustomer focused and purely in it for the shareholder return.
“Ah”, I replied. “You’re right there. I don’t like the banks in that sense. But that is not disliking banks, that is disliking past bank thinking.”
He asked me to explain, and so here’s the Thing.
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