Top Four Ways Digital Banking Can Help Retain Customers

Today’s consumers have made a dramatic shift toward banking through online channels and smartphones, and the new demand for digital banking compels financial institutions to develop a holistic, real-time platform encompassing all channels.

Further, a user-friendly digital-banking approach helps banks and credit unions make services “stickier” for accountholders: a report by CEB TowerGroup revealed that customers who use mobile banking are 53 percent less likely to leave; if they use both mobile banking and bill pay, they are 82 percent less likely to leave.

Read more at CSI Blog

Top Four Ways Digital Banking Can Help Retain Customers

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s