As machines do more, bank branches shrink.
A row of teller windows, a long line and a vault at the back: The basic architecture of banks dates to an era when cash was king, computers had yet to replace file cabinets and transactions were recorded with paper and ink.
Today’s bank, on the other hand, looks more like an Apple store, where a customer is as likely to interact with a screen as a person. In New York City and beyond, banks are opening smaller branches with more high-tech tools, getting rid of back-office space — and even vaults, in some cases — and bringing employees out from behind counters so they can circulate with tablets.
Read more at The New York Times