Integrated Service Quality for Growth

Customer service programs that fuel measurable profitability improvement are those that are integrated into a bank’s overall operating rhythms.

Well executed service quality programs can have a significant positive impact on revenue and bank earnings. So why do so many banks believe they provide excellent customer service but still experience lackluster customer retention numbers, ho-hum net promoter scores and limited business growth?

Read more at BAI Banking Strategies

Integrated Service Quality for Growth

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