Digital Banks digitize … and think it’s done #fail

Digital Banks may be losing sight of the customer.  I then had another comment that spins a different angle on the debate: Digital Banks digitize … and think it’s done.

This is another error in management thinking, but is fairly common with banks I deal with.

They look at a problem, create a working team to solve the problem, solve the problem, and then disband the team and move on.

That is how problems used to be solved.

Read more at Financial Services Club Blog

Digital Banks digitize … and think it’s done #fail

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s