Management ideas come and go.
Unless we’re talking about the net promoter score, which has come, but hasn’t left. It’s the cockroach of management metrics.
For the life of me, I can’t understand the continued interest in this metric, or as some delusional people call it, a system.
Intention to do anything — let alone to recommend a company one does business with, is useless.
Go ahead, tell your senior management team that, on a scale of 1 to 10, that your intention to increase revenues and profitability this year was a 10. Unless you actually grew revenue and profitability, don’t hold your breath waiting for a good bonus.
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