Yes, Your Tellers Can Engage Your Customers

When talking to branch managers about how to engage their customers, one of the biggest pushbacks I hear is, “Tellers only have a few minutes to make a transaction. They don’t have time or easy access to the systems that profile customers to really create connections.” But even in those three minutes, your tellers can engage customers. Here are four things you can do in your branches to help your tellers upgrade their small talk and make connections with all of your customers.

Read more at The Gallup Blog

Yes, Your Tellers Can Engage Your Customers

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