Internet today, mobile tomorrow

The recent Finextra article, “Consumers remain resistant to digital banking aspirations” resonated well with what I think about social media, mobile banking, Internet banking and branch banking. But I will not dwell on that; I will instead concentrate on what the research and the article say about mobile banking.
  1.  Availability of mobile banking does not figure in the top three factors customers consider when moving banks; “good” online banking, local branch, and 24 X 7 access to services do.
  2. Only 5% of Germans and 10% of Britons consider mobile banking as one of their most trusted technologies.  The top three are: Internet banking, in-branch self service and ATMs. The results for mobile banking are consistently low in all the countries surveyed.
  3. Alternate payment systems, such as “Bitcoins” are not popular with customers either.

Read more at Finacle

Internet today, mobile tomorrow


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